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Consumers want options
More than half of consumers want the flexibility to text, and not just call your business. Don’t risk missing out on new leads by not offering more ways to connect.
- 56% of people would rather message a business… (TechCrunch)
- 97% of people text at least once a day (Pew Internet)
- 79% of companies believe customers want SMS/text support (ICMI)
Businesses who are using text have a competitive advantage over those that don’t.
Why Marchex NEXTms?
Unlock new revenue opportunities
Reach new consumers who prefer texting
Spend less time on the phone
Communicate via your browser or the NEXTms mobile app
Text enable your existing numbers with NEXTms
Meet customers where they are
Offer more ways to interact with your business
A new way to reach your business
- Open up a new customer acquisition channel and give prospects more ways to interact with your business
- Drive more revenue by making it easy to reach your business and get a reply
- Free up time for your reps to handle more conversations
* “20 billion messages are sent between people and businesses every month.” – SocialMediaToday, Facebook Messenger By the Numbers 2019 [infographic] Andrew Hutchinson
Elevate your customer’s experience
- Optimize customer support by allowing staff to attend multiple conversations from one phone number
- Offer your customers the flexibility to manage appointments and send photos and documents over text messaging
- Personalize your interactions with customers based on their conversation history, including scheduling and sending automated ‘appointment reminder’ texts to help reduce no-show rates
Unlock a new level of customer satisfaction by offering them the freedom to choose their own mode of communication when interacting with your business – phone call, web, or text message.
NEXTms is so easy to use. We use it every day to communicate with customers who prefer a text over a call and being able to quickly reply to customers from our computer or the mobile app is a huge plus for us.