20 Billion business messages sent monthly*

Your competitors are texting with your customers, so why aren’t you?

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Marchex NEXTms®

man texting moving company

Consumers want options

More than half of consumers want the flexibility to text, and not just call your business. Don’t risk missing out on new leads by not offering more ways to connect.

  • 56% of people would rather message a business… (TechCrunch)
  • 97% of people text at least once a day (Pew Internet)
  • 79% of companies believe customers want SMS/text support (ICMI)

Businesses who are using text have a competitive advantage over those that don’t.

Why Marchex NEXTms?

 

increase revenue from text

Unlock new revenue opportunities

Reach new consumers who prefer texting

 

Spend less time on the phone

Communicate via your browser or the NEXTms mobile app

 

easy business text

It’s easy

Text enable your existing numbers with NEXTms

 

Meet customers where they are

Offer more ways to interact with your business

Marchex NEXTms text enables your existing business phone numbers, so you can send and receive text messages from your desktop, online, or the NEXTms mobile app.

A new way to reach your business

  • Open up a new customer acquisition channel and give prospects more ways to interact with your business
  • Drive more revenue by making it easy to reach your business and get a reply
  • Free up time for your reps to handle more conversations

* “20 billion messages are sent between people and businesses every month.” – SocialMediaToday, Facebook Messenger By the Numbers 2019 [infographic] Andrew Hutchinson

man texting car insurance company

woman texting company in city

Elevate your customer’s experience

  • Optimize customer support by allowing staff to attend multiple conversations from one phone number
  • Offer your customers the flexibility to manage appointments and send photos and documents over text messaging
  • Personalize your interactions with customers based on their conversation history, including scheduling and sending automated ‘appointment reminder’ texts to help reduce no-show rates

Unlock a new level of customer satisfaction by offering them the freedom to choose their own mode of communication when interacting with your business – phone call, web, or text message.

mister sparky logo

NEXTms is so easy to use. We use it every day to communicate with customers who prefer a text over a call and being able to quickly reply to customers from our computer or the mobile app is a huge plus for us.

David W.
Mister Sparky