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SMS is a great way to send messages and know they will be seen. This is especially valuable when communicating with your staff in the field. Leverage text to make sure your field staff are up to date in real time, without requiring them to install additional software or use a new channel.
Text is a great way to engage with prospects. You’re building a relationship with a prospect over the channel where they likely spend the most time. Many people use texting as their primary form of communication, so you much more likely to get a response.
Texting is a great channel for nurturing leads. Once you’ve opened up this communication channel, you’re able to nurture leads by sending relevant, valuable content to keep them engaged. Whenever they are ready to purchase, they can just reply back to the text and get routed to a sales person.
Text is quickly becoming a go-to tool for customer service organizations. With text, your team can solve customer issues quickly, provide real-time information and serve multiple customers at once — unlike phone calls and email.
Texting helps Bird Scooter keep its team up-to-date
See how Bird Scooters protects its inventory by keeping staff informed.
Text and bots help Realtor.com qualify leads faster
See how Realtor.com automates and boosts lead conversion by using text and bots.
4 Ways You Can Use Two-Way Texting Across Your Organization
Texting is an increasingly popular way for businesses to reach customers and employees. Businesses that don’t implement a text channel may be unintentionally limiting their communications with prospects and customers.
In this webinar, learn four key ways to use text in your organization:
- Accelerate the path to purchase
- Boost campaign performance
- Support current customers and provide a great experience
- Keep employees informed in real time