Marchex Protects You and Your Customers

The industry’s safest conversational analytics platform

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Trust. Not easily earned.

We are the only major conversation analytics company to exceed industry standards for best-in-class reliability and maintain a dynamic, multi-layered security program designed to safeguard your data.

As our customer, you can have full confidence in the security of our products and solutions. We are in it for the long haul. No shortcuts. No compromises.

marchex security badges certificates

Protecting your business 24/7

security

Security

  • Comprehensive multi-layered data security program
  • SOC 2 Type II certified for security
  • HIPAA compliant

privacy

Privacy

  • TRUSTe verified
  • EU-US Privacy Shield Framework compliant

reliability

Reliability

  • Fraud Prevention blocking 90% of spam and robocalls with patented Clean Call® technology
  • Cloud-based elastic computing capacity for scalable solutions
  • 24/7/365 systems monitoring

Next-level security for peace of mind

security team

We put ourselves through an annual, rigorous, independent audit of our internal controls to achieve a SOC 2 Type II certification for security. We view this certification as a badge of honor that signifies that level of protection our customers enjoy. It validates the effectiveness of our system and organization controls relevant to security of customer data against the criteria set forth by the American Institute of Certified Public Accountants (AICPA) Trust Services Principles.

We train our entire company to stay vigilant and be good stewards of data. Marchex is the only major conversational analytics platform that is both SOC 2 Type II certified for security and enables HIPAA compliance.

Our security program is both comprehensive and dynamic, and includes:

  • Physical security of all data processing facilities
  • Encryption of sensitive data at rest and in transit
  • Access and data integrity controls
  • Intrusion detection systems
  • Penetration testing and vulnerability scans
  • Change/patch management controls
  • Testing and auditing of all controls
  • Corrective action and incident response plans

security program

Our program is designed to give you peace of mind.

We are committed to safeguarding your business and your customers.