Conversation Intelligence

Get data from within your calls and texts to understand your callers. Provide a better customer experience and boost revenue.

 

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Conversation Analytics surface insights from deep within your caller data

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Conversation Analytics

What they are and what they can tell you

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Customer success story

Learn how agent script tracking helped a national franchise boost appointments by 25%

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CX across brand locations

See how Conversational Analytics can help your business consistently offer an excellent experience across locations.

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Conversation Analytics in Action

How Meineke uses Marchex Conversation Analytics

Meineke Car Care Centers transforms the customer experience

Meineke improves store performance at scale with Marchex Conversation Analytics

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How a moving company uses conversation analytics

Transportation franchise drives more revenue with Marchex

Transportation enterprise converts more callers to customers with Marchex Conversation Analytics

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Leading automotive franchise uses Marchex to take back control of the phones

Automotive dealership uses Conversation Analytics technology to drive appointments and better service

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Identify high-intent callers, find lost opportunities, and improve agent performance with AI-powered conversation analytics

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Additional Resources

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Multi-location business solutions

Provide an excellent customer experience across your brand locations

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Juniper Communities Boosts Opportunities

Learn how Juniper Sr. Living connects with more prospective residents by improving callers’ experience.

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Read the white paper

Converting Caller into Customers

Learn how to use improve the conversations your business is having with prospects.

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