Call Analytics 201
Marketers spend much of their budget to drive calls. But what happens next? Data from your customer calls – Conversation Analytics – can provide insights that can streamline and optimize the operations side of inbound phone calls.
How Conversational Intelligence Drives Better Business Outcomes
Join Opus Research and Marchex to learn how conversational intelligence can drive better business outcomes that can be measured and validated to convert leads, increase close rates and associated revenue increases.
In spite of the hype around omnichannel customer journeys, many businesses regard the phone as their primary channel for converting leads, making appointments and bringing in new customers. As communication paths between brands and customers change, call intelligence has morphed into “conversational intelligence.”Register Now
Customer success story
Learn how agent script tracking helped a national franchise boost appointments by 25%
Meineke Car Care Centers transforms the customer experience with speech analytics
Meineke improves store performance at scale
Transportation franchise drives more revenue with Marchex
Transportation enterprise converts more callers to customers with Marchex Speech Analytics
Multi-location business solutions
Provide an excellent customer experience across your brand locations
What marketers can learn from their sales ops teams
Uncover 5 keys topics marketers and sales operations should discuss to optimize inbound leads